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Help!
Help Topics:
If you have any questions that aren't answered on this page check the forums or send an e-mail to info@riseandruin.com.
To figure out how to get started with Rise & Ruin, check the Tutorial section of the Game Guide and watch the video below.
For technical issues you can also check the troubleshooting page and the known bugs forum.
If you find a bug, and would like to report it, you can use our report a bug form -- we greatly appreciate it!
Accessing the Game for the First Time
Stuck on the 3D Engine Load Screen?
Sometimes, when loading the game in FireFox, you aren't able to get past the 'Waiting for 3D Engine' loading screen.
This is due to a problem between FireFox and Java that we can't do anything about ourselves (although we're trying).
We don't think the bug happens in XP. To get around the bug in Vista:
1.) Close FireFox
2.) Right-click on the Firefox icon and click 'Run as Administrator'. This will launch Firefox with the permissions it needs to get the game running.
3.) Run the game normally.
The game should launch and work for you. You should also be able to start Firefox normally the next time.
